Dear user, First of all, thank you for choosing our products. We have a QC team that is responsible for testing the ordered products before shipment to ensure security and quality. Please feel free to buy. To strengthen your shopping confidence, please read the following content carefully before purchasing. Once placing an order, it means that you agree to our return policy.
The Standard Return Policy only applies to products that you purchase from the pcsbattery.co.uk.
An RMA (Return Merchandise Authorization) number is required for all returns.Please contact us and we will sent the RMA to you,thanks.
Tips: Please read the following rules and precautions carefully to avoid unnecessary delays and troubles for your return and replacement.
90-Day Money Back Guarantee All products can be requested a return for a refund within 90 days (including) from the date of delivery. The returned product must meet the following conditions: intact appearance, complete product packaging & accessories, no man-made damage, non-affected secondary sales.
90-Day Replace Guarantee All products can be requested a return for a replacement within 90 days (including) from the date of delivery. Please provide positive proof of product problems (picture or video). You can apply for a free replacement of the same model/ specification or maintenance service. If exceeding this period, it can be implemented in accordance with our Warranty Policy.
①Submit RMA application→②Customer Service Check→③Return sProduct→④Refund / replacement
We feel sorry if you must submit an RMA (Return Merchandise Authorization) request. To help you smoothly finish a return/replacement/refund, please read the following policies carefully in advance.
90-Day Money Back Guarantee If you need to return the product due to a wrong purchase or personal reasons, please submit an RMA within 30 days from the original delivery date. The returned goods must be with intact tags, complete packaging, unused and unwashed. Note: If you request a refund due to battery problems, please contact customer service to provide a description of the problem(photo or video file).
90-Day Replace Guarantee If there is any problem with the product within 90 days (including) from the date of delivery, please contact our customer service and provide positive proof of problem (picture or video) according to the instructions.
As for contacting customer service, you will be led to "Contact Us" for further assistance.
Non-defective product(s)
1) Unshipped Should you change your mind after purchasing, please contact our customer service department immediately (within 2 hours after payment). As long as the parcel has not been shipped, we can cancel your order and fully refund.
2) Shipped Customer is responsible for the shipping fee (return shipping:Non-defective product(s)).
In case you receive a wrong / partial product due to our mistake, please apply for RMA or contact our customer service department. We will be responsible for return shipping / re-delivery shipping.
For the wrong product, we will offer a free replacement or a full refund after receiving the return.
If your order is sent to the domestic area, which is returned due to overdue collection or incorrect address, we will charge a 10% restocking fee and a second re-delivery fee.
Lithium-Batteries belongs to sensitive products. If your order is sent to a foreign address, encountering any case like an overdue collection, incorrect address or rejection, it will return directly to the international transfer station for destruction instead of our warehouse. In this case, you may only receive 50% of the item purchase price. If you still need the battery, please contact our customer service and pay 30% of the order price as a fee for re-delivery. Thus, We'd suggest you fill in the accurate delivery address carefully during checkout, including full name and phone number (preferably a valid physical address, not a PO BOX, PM# or mailbox address). After shipment, please keep chasing for the parcel.
Defective product(s)
1) Within 60 days of delivery date(including) Your original shipping charges are paid for the services provided by and to the original carrier, and will be non-refundable if your item is returned. But we will be responsible for return shipping cost. Battery price can be fully refunded when the DOA / product with defective appearance and shipping damage returns. If you want to exchange, we will not charge a restocking fee and a second delivery fee.
2) Within one year from the date of purchase All of our products are covered with a one-year warranty. If there is a product quality problem during this period, you can get a free repair service according to our Warranty Policy. If the product does not work properly, please contact our customer service department first to resolve your issue.
If you do not get an RMA number, please do not return the goods directly to us. It is difficult for us to find your transaction history, which may result in a delayed replacement/ refund process or even rejection.
Defective products must be returned within 45 days from the date of issuance of the RMA.
No Refund without a return We will have the right to refuse a refund for any reason before we receive the return.
Free Shipping to the whole EU
12 Months Warranty
90 Days Money Back
Payment by PayPal
