Shipping Methods

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps

• 1 Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
• 2 Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
• 3 Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.

For the uk customers, it will take about 5-10 business days to delivery by Royalmail(Or TNT post ,Hermesworld)

For the other European customers( FR,DE,IT,NL,IE,AT,BE,PT,ES HU,SW,GR,SD,DK,NW),

it will take about 6-12 business days to delivery by TNT post.

We also can fast ship the order to the whole Europe (German,France,Belgium,Italy,Switzerland,Sweden,Spain,Norway, Netherlands,Greece, Romania,Dänemark,Finnland,Ireland,Portugal,Poland,Hungary,Slovenia,Austria ).

In general, it may take about 10 –15 days(shipping fee of £0.01--1.99) for delivery.For fast delivery by DHL, it will take 3-8 days(shipping fee of £15.99).

Shipping to the USA and CA by USPS.In general, it may take about 6 –15 days(shipping fee of £0.01--1.99) for delivery.

For fast delivery by DHL, it will take 3-4 days(shipping fee of £15.99).

Order Tracking

We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail through Paypal.

Yodel : https://tracking.yodel.co.uk

Asendia UK : https://www.asendia.co.uk

Parcelforce Website : http://www.parcelforce.com

Hermes Website : http://www.hermes-europe.co.uk

UPS Website : http://www.ups.com

DHL Website : http://www.dhl.com

Postnl.post Website : http://www.postnl.post

Postnord.se Website : http://www.postnord.se

if you want to change the address,please contact us(order@pcsbattery.co.uk) within 48 hours after you paid.

What should I do if my shipment never arrives?

Please allow up to 20 business days for your item to be delivered.

If it still does not arrive, please contact us by email or livechat ASAP,we will get back to you shortly.(If our telephone service team is restored,you can call directly).